Several options are available in terms of delivery when you place an order. You can have the ordered items delivered to you or collect them yourself.
Please note that we deliver only in Switzerland and Liechtenstein. If you would like your order to be delivered to another country, please contact us by email at firstname.lastname@example.org, we will try to help you. Switzerland is not a member state of the European Union, customs duties as well as international deliveries must therefore be paid by you.
Deliveries by La Poste
Each order is shipped within 24 hours * (Monday to Friday – orders placed on weekends are shipped the following Monday). As soon as your order is ready to be dispatched, you will receive a confirmation email, from that moment, you can take into account the times specified below.
The estimated delivery time is 2 (two) working days for economy parcels and 1 (one) working day for priority parcels. All parcels are shipped by La Poste.
*Please note that during a special period (Christmas, Father/Mother’s Day, etc.), the preparation time of your order can be extended by a few days (two to three days maximum).
Pick-up your order
If you wish to pick up your order personally in Lausanne, please check the Pick-Up option when placing your order and specify the time slot in the Comments section. Please note that the orders can only be retrieved from Monday to Friday between 9 and 5 pm. We will contact you to confirm the chosen date. Please note that we are primarily an online shop, therefore we cannot guarantee that the day or the time you chose will always be available. In this case we’ll try to find a date that will work for all of us.
Our stationary address is avenue d’Echallens 4, 1004 Lausanne.
Price of delivery
All orders of CHF 150 and above enjoy free delivery, while a nominal delivery charge of CHF 7.00 for the economy parcel and CHF 9.00 for the priority parcel is applied on your order. You can choose your delivery option at the check-out (this applies to Switzerland and Lichtenstein only).
Parcel not received?
If your parcel is not delivered within 5 (five) working days of dispatch (10 days for international parcels if applicable), please contact us on email@example.com. We’ll investigate the problem.
Damaged parcel or missing items?
In the event of a delivery problem with your order, contact us on firstname.lastname@example.org indicating the order number along with the problem description. The costs of returning the faulty items are covered by us.