Delivery

Delivery options

Several options are available in terms of delivery when you place an order. You can have the ordered items delivered to you or collect them yourself.

All orders can be shipped internationally. In Europe and abroad, delivery is carried out via Swiss post (La Poste). The charges involved depend on the country of destination, and the total weight and volume of the selected articles. The charges are indicated before the final validation of his order.

International orders can be subject to possible taxes and customs fees in the destination country which must therefore be paid by you.

Deliveries by La Poste

Each order is shipped within 48 hours * (Monday to Friday – orders placed on weekends are shipped the following Monday). As soon as your order is ready to be dispatched, you will receive a confirmation email, from that moment, you can take into account the times specified below.

The estimated delivery time is 2 (two) working days for economy parcels and 1 (one) working day for priority parcels for Switzerland. All parcels are shipped by La Poste. The estimated delivery time for international orders is as follow:

Africa 15-25 days
Asia 8-10 days
Central America 8-12 days
Europe (outside Switzerland) 5-7 days
North America 8-12 days
Oceania 9-15 days
South America 15-20 days

*Please note that during special periods (Christmas, Father/Mother’s Day, etc.), the preparation time of your order can be extended by a few days (two to three days maximum).

Pick-up your order

If you wish to pick up your order personally in Lausanne, please check the Pick-Up option when placing your order and specify the time slot in the Comments section. Please note that the orders can only be retrieved from Monday to Friday between 9 and 5 pm. We will contact you to confirm the chosen date. Please note that we are primarily an online shop, therefore we cannot guarantee that the day or the time you chose will always be available. In this case we’ll try to find a date that will work for all of us.

Our stationary address is avenue d’Echallens 4, 1004 Lausanne.

Deliveries by La Poste

All orders of CHF 150 and above enjoy free delivery, while a nominal delivery charge of CHF 7.00 for the economy parcel and CHF 9.00 for the priority parcel is applied on your order. You can choose your delivery option at the check-out (this applies to Switzerland and Lichtenstein only).

Pick-up your order

If your parcel is not delivered within 5 (five) working days of dispatch (15 days for international parcels if applicable), please contact us on hello@cherrybaby.ch. We’ll investigate the problem.

Damaged parcel or missing items?

In the event of a delivery problem with your order, contact us on hello@cherrybaby.ch indicating the order number along with the problem description. The costs of returning the faulty items are covered by us.